Refund Policy

 

At Grit & Grace Gardens and Design, we truly appreciate your interest in our plants and products. We understand that purchasing live plants can come with a lot of excitement, but it also brings questions about care and longevity. We want to be transparent about our refund policy to ensure you have a clear understanding before making a purchase.

When you choose to buy from us, it’s important to note that once a plant leaves our nursery, we cannot guarantee its health or condition. This is due to various factors that can affect plants after they leave our care, such as handling, further care, and environmental conditions. We take great pride in providing healthy, high-quality plants, but once they are in your hands, the care they receive is beyond our control.

As a result, we have a strict no refund or replacement policy for plants. We encourage all our customers to familiarize themselves with the specific care requirements for each species. This way, you can ensure that your new plant thrives in its new home.

However, we do understand that sometimes things don’t go as planned. If you place a pre-order for a plant and we are unable to fulfill that order for any reason, we will provide a full refund. We believe in keeping our customers informed, so if there’s any issue with your pre-order, we will notify you promptly.

By purchasing from us, you acknowledge and agree to these terms. We appreciate your understanding and support as we strive to provide you with the best plants possible. If you have any questions or need further clarification, please don’t hesitate to reach out. We’re here to help!